DMS

About Dawn Miller Sander

Dawn Miller Sander completed a 20+ year sales management career with AT&T and moved to work in her area of passion, addressing conflict within organizations using various tools, training and dialog. After receiving her Masters Degree in Conflict Transformation, she is now leading the firm CTA using her facilitation, mediation, ombudsman, and training skills to bring transformation to organizations.

Mediation in the Workplace

Can a confrontational work relationship be saved? The answer is “YES! With Mediation.”
George is thrilled with his new sales manager position! He accepted the position with a fast growing national firm to handle a 3 state region. George was a successful sales person with 15+ years’ experience in the industry and has leadership abilities. […]

What do I do when my office mate annoys me?

All is going very well right now—the new office on the 8th floor provides a nice view of the lake and the park where many have lunch in the spring.  The open seating of the office with minimal separation will take some getting used to and for now, the firm is understaffed so one […]

Three Important Things to Know When Working with a Volunteer Team

Many of us have volunteered countless hours of our time for causes related to children’s activities, church activities, work sponsored activities, not to mention Girl Scout cookies and volunteer boards of directors.

We, Conflict Transformation Associates (CTA), have spent a great deal of time working with leaders of non-profit boards over the last few years.   […]

By |April 26th, 2016|Categories: Leadership||0 Comments

What Is An Ombudsman And What Do They Do?

The International Ombudsman Association (IOA) is hosting its’ 11th annual conference this year in Seattle WA. Conflict Transformation Associates, LLC (CTA) is a supporter of the IOA and often uses IOA research as we show the high cost of conflict in the workplace and how it can be reduced by using CTA conflict transformation […]

By |March 28th, 2016|Categories: Ombudsman||0 Comments

Life as a Manager of Virtual Employees Made Easy

In today’s world, virtual workers make up a significant portion of the workplace.  Your employees may work full-time from their homes or they may work part-time from home and part-time in the office.

Do you ever find yourself wondering … “Are all of my people just eating Bonbons and watching Oprah?” The more important question […]

5 Active Listening Behaviors that Generate Greater Business Results

When was the last time you left a conversation and felt completely heard, acknowledged, and happy with the interaction? As strange as this may sound, this does not happen as often as one may think it does or as one may desire.  Some of the factors affecting clear and complete conversations include the need […]

Top 5 Tips for Leaving a Great Voicemail

Have you ever made a phone call only to freeze the moment you hear the voicemail? You panic and think, “Oh no! What was I going to say? Quick, Say something!” You hang up 2 minutes later to realize you just left a rambling message and never even left your phone number. Ugh! It […]

Top 5 Email Strategies That Will Save You and Others Time

According to a McKinsey Global Institute report, the average employee spends 13 hours per week reading and answering emails. Annualized, that is 650 hours per year, assuming a 50-week year.

Wow! 650 hours or 28% of our work time is spent on emails. Email is the dominant form of business communication and thus requires effort […]

Transforming Your 2015 Business Planning

Do you know what the most critical step you must take to empower your business planning for a successful 2015?

Get clear on who you are and what you desire to create.

This simple, yet many times overlooked, step starts you on the right path and keeps you focused throughout the year.

Many business coaches use the […]

By |December 15th, 2014|Categories: Conflict Transformation||0 Comments

The Secret Ingredient to Improved Customer Service

The secret ingredient to improved customer service is simple: take care of yourself so that you can care for others.

The hustle bustle of the holiday season is right around the corner! Balancing the responsibility of caring for our customers along with preparing the holiday meals, shopping, and attending the myriad of other events can […]

By |November 25th, 2014|Categories: Customer Service||0 Comments