Conflict Transformation

What does Conflict Transformation have to do with Customer Service?

In our “What is a Conflict Transformer?” blog, we learned the advantages of embracing the mindset of viewing conflict as an opportunity for positive change. Mindset drives the choice of language which is the foundation for communication.

Conflict Transformers recognize that communication is an art and a key component in transforming the world around us. Language […]

What is a Conflict Transformer?

What is a Conflict Transformer?

A conflict transformer is a leader who embraces and practices the philosophy of viewing conflict as an opportunity for positive change.

There are two common reactions to conflict: avoidance or aggressive.

EXAMPLE of TWO COMMON CONFLICT STYLES
You call a meeting with your team for the annual sales planning session. A key manager […]

How to Transform the Purple Minion Part II

Part Two: How Do You Remain Calm in Situations of High Emotion?

In Part One: How to Transform the Purple Minion, you learned that it is your choice to respond or react in a situation of high emotion.  You can choose to stay in your purple minion state or not.

In situations where emotions are running […]

How to Transform the Purple Minion Part I

In the movie Despicable Me, when a cute, lovable yellow minion was injected with an evil potion, it immediately turned into an ugly, mean purple minion.  It happened instantaneously once the potion hit their bloodstream. The cure was as simple as injecting the purple minion with a counteractive calming potion.  We like to think […]

How do you handle conflict? Conform or Transform

Conflict Transformation is a new and emerging concept in the public and corporate sector; however, it has been studied and used by Ombudsmen, mediators and alternative dispute resolution (ADR) professionals for many years.

While many people hear conflict transformation and think conflict resolution, the two are not the same.

So what is the difference? Conflict resolution addresses individual […]