Customer Service

5 Active Listening Behaviors that Generate Greater Business Results

When was the last time you left a conversation and felt completely heard, acknowledged, and happy with the interaction? As strange as this may sound, this does not happen as often as one may think it does or as one may desire.  Some of the factors affecting clear and complete conversations include the need […]

Top 5 Tips for Leaving a Great Voicemail

Have you ever made a phone call only to freeze the moment you hear the voicemail? You panic and think, “Oh no! What was I going to say? Quick, Say something!” You hang up 2 minutes later to realize you just left a rambling message and never even left your phone number. Ugh! It […]

The Secret Ingredient to Improved Customer Service

The secret ingredient to improved customer service is simple: take care of yourself so that you can care for others.

The hustle bustle of the holiday season is right around the corner! Balancing the responsibility of caring for our customers along with preparing the holiday meals, shopping, and attending the myriad of other events can […]

By |November 25th, 2014|Categories: Customer Service||0 Comments

What does Conflict Transformation have to do with Customer Service?

In our “What is a Conflict Transformer?” blog, we learned the advantages of embracing the mindset of viewing conflict as an opportunity for positive change. Mindset drives the choice of language which is the foundation for communication.

Conflict Transformers recognize that communication is an art and a key component in transforming the world around us. Language […]