How do you handle conflict? Conform or Transform

Conflict Transformation is a new and emerging concept in the public and corporate sector; however, it has been studied and used by Ombudsmen, mediators and alternative dispute resolution (ADR) professionals for many years.

While many people hear conflict transformation and think conflict resolution, the two are not the same.

So what is the difference? Conflict resolution addresses individual […]

Herding the Cats on Conference Calls

Conference calls can be tough to manage, much like herding cats.

Time is money.  We all know this. And yet, what happens when we enter the virtual world of meetings? Chaos!

How many times have you been playing Bejeweled while on a conference call? Or even more frustrating, you are running the call, you take 5 […]

By |January 27th, 2014|Categories: Communications|Tags: |0 Comments