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Client:

Small Business Development Center of Shenandoah Valley –  120 participants gathered at the BIG Small Business Event so that small businesses could benefit from multiple concurrent workshops to help them learn, act and profit in their businesses.

Challenge:

Small business owners and employees must work with a variety of people.  Each brings their own point of views (POVs) to the table.  Conflict can arise with co-workers, employees, clients, family members, vendors and more.   Learning how to navigate conversations with those that hold a different POV is an important key to success for small businesses.

Solution:

Training Workshop – When Departments or People Collide: Conflict Transformation

Learning objectives:

  • Understanding the difference between conflict transformation vs. conflict resolution
  • Using the conflict transformation tools
  • Conflict Behavior Styles
  • Respecting Viewpoints
  • The CALM© Method

Testimonials from Business Owners at this workshop:
“Excellent, bring her back!”

“Love Dawn’s delivery, very helpful”

“Well presented, kept my interest”