Use Your Attention with Intention

Are you using your attention with intention?

How many times have you woken up with full clarity that you HAD to get one action item completed today?  It must be done!

Then you get into the office to be welcomed by 3 urgent voicemails, 2 last minute meeting requests, a notice of Susie’s birthday lunch today […]

Top 5 Tips for Leaving a Great Voicemail

Have you ever made a phone call only to freeze the moment you hear the voicemail? You panic and think, “Oh no! What was I going to say? Quick, Say something!” You hang up 2 minutes later to realize you just left a rambling message and never even left your phone number. Ugh! It […]

Top 5 Email Strategies That Will Save You and Others Time

According to a McKinsey Global Institute report, the average employee spends 13 hours per week reading and answering emails. Annualized, that is 650 hours per year, assuming a 50-week year.

Wow! 650 hours or 28% of our work time is spent on emails. Email is the dominant form of business communication and thus requires effort […]

By |June 27th, 2015|Categories: Profits, Time Management|Tags: |0 Comments

Where Is My Happy?

To be, or not to be…happy, that is the question.


Last month in Should I Care If My Employees Are Happy?, we highlighted powerful evidence from several experts that has proven “Happiness in the Workplace” improves the bottom line.

This leads many leaders to ask the key question,
“How can I foster a culture of happiness so […]

Should I Care If My Employees Are Happy?

Yes. As leaders, we should care if employees are happy. If we want to experience high engagement, low turnover, high productivity and authentic employee loyalty, we must create a culture of happiness. Happiness increases profits. editorial contributor, Eric Su, summed it up best with his statement, “They say that money can’t buy you happiness, but […]

How to Jump off the Emotional Runaway Train

Learn how to jump off the Emotional Runaway Train with these three easy steps.

Picture this: You are in a pleasant conversation with your spouse, co-worker, neighbor or friend.  All is well until the conversation turns a little heated.  In the blink of an eye, it has morphed into a full blown argument.  One more […]

3 Steps: How to Forgive Anyone for Anything in Business

This month we will cover the 3 steps to forgive anyone for anything in business and answer the question “Why would I want to forgive when it is so hard?”

Last month we learned the 3 options to resolve the anger toward someone who has done us wrong (3 Options to Resolve Workplace Anger: You […]

3 Options to Resolve Workplace Anger: You Choose

There are only three option to resolving workplace anger: live with it, fix it or let it go. What do you choose?

At some point in our business life, we are going to be in a situation where we feel wronged resulting in the festering of workplace anger.
“My boss promoted Jane because she is the owner’s […]

Transforming Your 2015 Business Planning

Do you know what the most critical step you must take to empower your business planning for a successful 2015?

Get clear on who you are and what you desire to create.

This simple, yet many times overlooked, step starts you on the right path and keeps you focused throughout the year.

Many business coaches use the […]

By |December 15th, 2014|Categories: Conflict Transformation|Tags: |0 Comments

The Secret Ingredient to Improved Customer Service

The secret ingredient to improved customer service is simple: take care of yourself so that you can care for others.

The hustle bustle of the holiday season is right around the corner! Balancing the responsibility of caring for our customers along with preparing the holiday meals, shopping, and attending the myriad of other events can […]

By |November 25th, 2014|Categories: Customer Service|Tags: |0 Comments