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3 Steps to Responding Well to Criticism

How well do you respond to criticism?
Being able to receive feedback and do something with it shows strength and confidence. While opening our heart and mind to feedback is not natural, it is a coveted skill that each leader needs to succeed.

Follow this 3-step process to receiving feedback that will help you project an […]

By |October 27th, 2014|Categories: Communications, Conflict Resolution, Conflict Transformation|Tags: |Comments Off on 3 Steps to Responding Well to Criticism

3 Easy Steps to Assertive Communication

How often do you speak assertively?

In our last two blogs (We Are Losing How Much To Conflict & Choose Your Action Wisely), we learned that getting crystal clear on “who you are” and “what you truly want” in any situation will help guide you to make wise decisions when facing any conflict at work. […]

By |September 29th, 2014|Categories: Communications, Conflict Resolution, Conflict Transformation|Tags: |Comments Off on 3 Easy Steps to Assertive Communication

Choose Your Action Wisely

In our last blog (We are Losing How Much to Conflict), we learned that getting crystal clear on “who you are” and “what you truly want” in any situation will help guide you to make wise decisions when facing any conflict at work.

Once we are clear on “who we are” and “what we want”, […]

By |August 29th, 2014|Categories: Communications, Conflict Resolution, Conflict Transformation|Tags: |Comments Off on Choose Your Action Wisely

We are Losing How Much to Conflict?

What is the cost of conflict in your organization?

Organizations lose 3 hours of productivity per week per employee due to conflict, according to Martin Freres (Journal of the International Ombudsman Association, volume 6, number 2, 2013). For a 100-employee company with an average pay rate of $15/hour, the annual productivity loss due to conflict […]

By |July 28th, 2014|Categories: Conflict Resolution, Conflict Transformation|Tags: |Comments Off on We are Losing How Much to Conflict?

What does Conflict Transformation have to do with Customer Service?

In our “What is a Conflict Transformer?” blog, we learned the advantages of embracing the mindset of viewing conflict as an opportunity for positive change. Mindset drives the choice of language which is the foundation for communication.

Conflict Transformers recognize that communication is an art and a key component in transforming the world around us. Language […]

By |June 30th, 2014|Categories: Communications, Conflict Transformation, Customer Service|Tags: |Comments Off on What does Conflict Transformation have to do with Customer Service?

What is a Conflict Transformer?

What is a Conflict Transformer?

A conflict transformer is a leader who embraces and practices the philosophy of viewing conflict as an opportunity for positive change.

There are two common reactions to conflict: avoidance or aggressive.

EXAMPLE of TWO COMMON CONFLICT STYLES
You call a meeting with your team for the annual sales planning session. A key manager […]

By |May 26th, 2014|Categories: Conflict Resolution, Conflict Transformation|Tags: |Comments Off on What is a Conflict Transformer?

How to Transform the Purple Minion Part II

Part Two: How Do You Remain Calm in Situations of High Emotion?

In Part One: How to Transform the Purple Minion, you learned that it is your choice to respond or react in a situation of high emotion.  You can choose to stay in your purple minion state or not.

In situations where emotions are running […]

By |May 12th, 2014|Categories: Conflict Resolution, Conflict Transformation|Tags: |Comments Off on How to Transform the Purple Minion Part II

How to Transform the Purple Minion Part I

In the movie Despicable Me, when a cute, lovable yellow minion was injected with an evil potion, it immediately turned into an ugly, mean purple minion.  It happened instantaneously once the potion hit their bloodstream. The cure was as simple as injecting the purple minion with a counteractive calming potion.  We like to think […]

By |April 28th, 2014|Categories: Conflict Resolution, Conflict Transformation|Tags: |Comments Off on How to Transform the Purple Minion Part I

Are your Subject Lines Engaging or Enraging?

Developing engaging subject lines is not a practice exclusively for email marketers.  This is an important practice for any business professional.  Email is one of the primary forms of communication in the business world. How you represent yourself in email is a reflection of your professional image.

Business Professionals – this one is for YOU! […]

By |March 24th, 2014|Categories: Communications|Tags: |Comments Off on Are your Subject Lines Engaging or Enraging?

How do you handle conflict? Conform or Transform

Conflict Transformation is a new and emerging concept in the public and corporate sector; however, it has been studied and used by Ombudsmen, mediators and alternative dispute resolution (ADR) professionals for many years.

While many people hear conflict transformation and think conflict resolution, the two are not the same.

So what is the difference? Conflict resolution addresses individual […]

By |February 24th, 2014|Categories: Communications, Conflict Resolution, Conflict Transformation|Tags: |Comments Off on How do you handle conflict? Conform or Transform