Project Description
Client:
Small Business Development Center of Shenandoah Valley – 120 participants gathered at the BIG Small Business Event so that small businesses could benefit from multiple concurrent workshops to help them learn, act and profit in their businesses.
Challenge:
Small business owners and employees must work with a variety of people. Each brings their own point of views (POVs) to the table. Conflict can arise with co-workers, employees, clients, family members, vendors and more. Learning how to navigate conversations with those that hold a different POV is an important key to success for small businesses.
Solution:
Training Workshop – When Departments or People Collide: Conflict Transformation
Learning objectives:
- Understanding the difference between conflict transformation vs. conflict resolution
- Using the conflict transformation tools
- Conflict Behavior Styles
- Respecting Viewpoints
- The CALM© Method
Testimonials from Business Owners at this workshop:
“Excellent, bring her back!”
“Love Dawn’s delivery, very helpful”
“Well presented, kept my interest”
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