Project Description
Client:
A State of Texas 25 person customer service team servicing client base 50,000
Challenge:
The veteran customer service team received lower-than-usual customer service scores. The team experienced a 15% increase in workload and a 10% decrease in staff.
Solution:
Training Workshop Putting the CA²RE in Customer Service©
Learning objectives:
• CA²RE: Communication, Attitude, Accountability, Relationships, Ethics
• How to handle the “worst-case” customer scenarios
• How to care for myself, so I can care for my customers (de-stress techniques)
Testimonial from Customer Representatives at this workshop:
“… you did a fabulous presentation for us. Your screen shots were colorful and very interesting for the topic they were referring to. And I really enjoyed the “practice” group sessions … Something so simple taught something we take for granted all the time!”
“Thanks for the Awesome Training session!”
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